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Refund Policy
Draft structure, not final. The refund policy has not been decided yet. It must be published here before paid resources go on sale.
What the final policy needs to state
- Whether and when refunds are available for digital downloads [business decision].
- How a completed download or an expired access window affects eligibility [business decision].
- How to request a refund, and the order reference to include.
- How refunds are returned through PayFast, and typical timing [confirm with PayFast].
- Any statutory consumer rights in the operator's and customers' jurisdictions [legal review].
Questions about a specific order? Visit Support.